SHIPPING POLICY

Last updated August 27, 2020

At this time shipping is open to Continental US and Canada residents only. 

Due to the Covid-19 pandemic shipping times have been delayed to some areas. Please keep this in mind and plan accordingly.  USPS updates can be found here

CDC updates on Covid 19 can be found here

Both the CDC, The WHO and the Surgeon General have put out statements that there is currently no evidence that Covid 19 is being spread through the mail. However, please use caution when receiving packages from us or anywhere. Properly sanitize your hands after opening your package. 

I want to assure you that I have taken all necessary precautions when handling your items as they are packaged. All yarn is placed inside a plastic zip bag before being placed into the mailer to add an extra layer of protection. If you have any questions please email me at [email protected]

Orders over $75 dollars within the US ship for free! For orders up to 15.99oz will ship USPS first class which takes 3 to 5 days, sometimes longer. Over 16oz ships USPS priority which takes 2 to 3 days, sometimes longer.

For orders under $75 dollars:

USPS First class flat rate: $4.50

USPS Priority flat rate: $8.00

Ready to ship yarn generally ship in 1-2 business days from the time you place your order. I ship packages Monday – Friday. If you place an order on Saturday or Sunday it will ship Monday.  Please note that shipping time frames starts from when your order is shipped, not from when you place your order.  If there are any unexpected delays in shipping your items, you will be notified as soon as possible. I am not responsible for delays in USPS transit times. For information regarding Dyed to Order time frames please refer to the Dyed to Order section of the website.

Canada Customers

Orders weighing under 14.99 ounces will ship USPS First Class International and can take up to 15 days or longer orders 15 ounces and higher will ship USPS Express International and can take up to 8 days or longer. Please allow enough time to receive your orders when you need them as delays with USPS are unpredictable at this time. shipping delays are out of my control.

Usps First Class International Flat Rates $19.71

Usps Express International flat Rate 50.00

RETURN POLICY
January 7 2020

100% money back guarantee! I want you to be happy with your purchase! However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund, excludes Special dyed to orders. Please see below for more information on our return policy. 

RETURNS All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition (in twisted skein format like you received it) with all original tags attached. Returns will not be accepted if you have wound the yarn into cake or ball form.  I do not do exchanges. If you wish to purchase a different product please place a separate order.

Returns from Canada Residents will be at the expense of the customer. I will honor full refunds as long as the return process is begun within the 30 days of receipt time frame.

SPECIAL DYED TO ORDER yarn is carefully planned out and approved by the requestor before being scheduled and dyed with priority over regularly scheduled Ready to ship yarns. Due to the extra time and materials involved, I do not accept returns or give refunds on these orders. The only exception I make with this policy is if the package is lost or damaged during shipment.

RETURN PROCESS To return an item for refund, please fill out the form below for approval and I will contact you via email with further instructions.

You can mail returns to:

Fuzzywhatknots LLC P.O. Box 125 Robesonia PA 19551

REFUNDS After receiving your return and inspecting the condition of your item, I will process your return. Please allow at least 3 business days from the receipt of your item to process your return.   

QUESTIONS
If you have any questions concerning our return policy you can email me at [email protected] or to request a return, please fill out the form below